Shipping policy

Please review our shipping policy below for detailed information on shipping methods, costs, and delivery times.

1. General Information

  • Website: www.polohill.me
  • Operated by: Classic Joys Pte Ltd 202242766E
  • Fulfilled by: Classic Joys Sdn Bhd 955471-U

2. Shipping Destinations

We currently ship to the following destinations:

  • Domestic Shipping: Within Malaysia
  • International Shipping: Singapore and selected international destinations

If your location is not listed, please contact our customer service team at info@polohill.me for assistance.

3. Shipping Methods and Delivery Times

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 7-14 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, holidays, or weather conditions.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and destination of your order.

5. Order Processing Time

Orders are processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

6. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.

7. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs and import duties, taxes, or fees that may apply. These charges are not included in the shipping costs and vary by country.

8. Address Changes and Cancellations

Please ensure your shipping address is accurate at the time of purchase. If you need to make changes or cancel your order, contact us immediately at info@polohill.me. We will do our best to accommodate your request; however, once an order has been shipped, changes or cancellations are not possible.

9. Lost or Damaged Packages

While we take great care to ensure your package arrives safely, we understand that sometimes things can go wrong. If your package is lost or arrives damaged, please contact our customer service team at info@polohill.me with your order number and details. We will work with you to resolve the issue as quickly as possible.

10. Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us:

Thank you for shopping with us!